Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand our practices.

This website and its services are strictly for relationship matching and care purposes only and not a casual dating website. H5 operates as an intermediary under Section 2 of the Information Technology Act and strictly adheres to all applicable laws.

Information We Collect

To provide our services effectively, we collect certain types of personal information, which is displayed on the platform to help you find your ideal life partner. By using our services, you consent to the collection, processing, and sharing of your personal information as outlined in this policy.

1. Information You Provide Directly

  • Account Registration: Name, gender, date of birth, contact information, educational qualifications, employment details, photographs, marital status, family details, and interests.
  • Paid Services: Payment information such as debit or credit card details (processed through a secure payment gateway).
  • Testimonials: Success stories and photographs submitted voluntarily.
  • Participation in Events: Details provided during surveys, contests, promotions, or events.
  • Customer Support: Communications with our customer care team (may be recorded for training and quality assurance).
  • Content Sharing: Information shared when forwarding profiles/articles to others.
  • Chats and Messages: Content of messages and communications with other users.

2. Information Collected Automatically

  • User Activity: Log-in details, features used, searches, clicks, pages visited, and interactions with other users.
  • Device Information: IP address, device ID, device type, browser type and version, operating system, app error reports, and other technical details.
  • SMS Permissions: Used for authenticating transactions via OTP through the payment gateway.

3. Information from Third Parties

Social Media: If you log in using a social media account, we collect certain information from your social media profile, such as your name and profile picture, subject to your social media platform's privacy settings. You will have control over the type of data shared with us, based on the permissions you grant during the login process. Additionally, you can manage these settings within your social media account to update or revoke data-sharing permissions at any time.

How We Use Your Information

  • To provide matchmaking and relationship care services.
  • To manage your account and deliver customer support.
  • To conduct research and improve our services.
  • To communicate with you about services, promotions, or offers.
  • To recommend relevant matches and display your profile to other users.

Sharing Your Information

1. With Other Users

We share the information you provide with other users to facilitate the matchmaking process. Be cautious about sharing sensitive information. You can adjust your privacy settings through the "Settings/Privacy Option" page or by writing to info@sameepam.com.

2. With Service Providers and Partners

We may share information with third-party service providers who assist in website development, hosting, maintenance, payment processing, and analysis. These providers operate under strict confidentiality agreements.

3. With Law Enforcement

We may disclose information as required by law or to protect our legal rights, comply with judicial proceedings, or respond to legal requests.

Your Rights and Controls

1. Managing Your Information

You can access, update, or rectify your personal information directly through your account settings. For specific requests, you may contact our customer service team.

2. EU Member Rights

  • Access: Request a copy of your personal information.
  • Rectification and Deletion: Update inaccurate information or request deletion.
  • Consent Withdrawal: Withdraw consent for data processing (may result in account deletion).
  • Objection to Processing: In certain cases, object to data processing, subject to service limitations.

3. Verification and Identity Proof

To ensure the protection of your data, we may require proof of identity to process requests.

Data Security

We implement safeguards to protect your data. Sensitive information, such as payment details, is encrypted using industry-standard practices. However, no security system is entirely foolproof, and we cannot guarantee absolute security during transmission or storage.

Data Retention

We retain your information as long as you use our services and as required by applicable law. Upon account deletion, we anonymize or delete personal information unless retained for legal or operational purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and collect usage data. For details, refer to our Cookies Policy section below.

Cookies Policy

Introduction

This Cookies Policy explains how we use cookies and similar tracking technologies on our website and mobile application (collectively, "platforms"). By using our platforms, you consent to the use of cookies as described in this policy.

We are committed to transparency and ensuring that you understand how and why cookies are used on our platforms.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website or use an app. They help us recognize your device, improve your experience, and deliver personalized content and advertisements.

In addition to cookies, we may use similar tracking technologies like pixels, web beacons, and SDKs for mobile apps to collect and store information.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the operation of our platforms. They enable core functionalities such as user authentication, session management, and security. Without these cookies, certain features and services may not function properly.
  2. Performance and Analytics Cookies: These cookies help us understand how users interact with our platforms by collecting information about pages visited, time spent on the site or app, and error messages. This data is used to improve our platforms and provide a better user experience.
  3. Functional Cookies: Functional cookies allow our platforms to remember your preferences, such as language settings or login details, to provide a personalized experience.
  4. Advertising and Targeting Cookies: These cookies collect information about your browsing behavior and preferences to show relevant advertisements. They may also be used to track the effectiveness of advertising campaigns.
  5. Third-Party Cookies: Some cookies on our platforms are set by third-party service providers, such as analytics services (e.g., Google Analytics), payment processors, or social media platforms.

How We Use Cookies

  • Provide and improve our services.
  • Authenticate users and manage user sessions.
  • Personalize your experience on our platforms.
  • Analyze user behavior to enhance website and app performance.
  • Deliver tailored advertisements and measure their effectiveness.

Your Choices and Controls

  1. Browser Settings: Most browsers allow you to control or disable cookies through their settings. You can typically find these settings in the "Privacy" or "Security" section of your browser menu.
  2. Opt-Out Options: You can opt out of performance and advertising cookies through the cookie consent banner or settings provided on our platforms.
  3. Do Not Track Signals: Some browsers provide "Do Not Track" (DNT) signals to websites. Our platforms respect these signals where supported.
  4. Third-Party Opt-Out: For cookies set by third-party providers (e.g., Google Analytics), you can opt out directly on their websites. For example, Google provides an opt-out add-on for its analytics services.

Retention of Cookies

  • Session Cookies: Deleted automatically when you close your browser or app.
  • Persistent Cookies: Remain until their expiration date or until you manually delete them.

International Data Transfers

Your information may be stored and processed outside your country of residence. We take steps to ensure adequate protection for international data transfers, including standard contractual clauses.

Changes to this Policy

We may update this Privacy Policy periodically. In case of significant changes, we will notify you via email or through our platform. Continued use of the service implies acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this policy, please contact us at:

info@sameepam.com