H5 Refund and Cancellation Policy

This document outlines the rules, regulations, and policies governing refunds and cancellations for services purchased on the H5 platform at sameepam.com ("the Website"). This policy should be read in conjunction with the Terms of Service and Privacy Policy available on the Website.

By purchasing any service from H5, you agree to comply with the terms set forth in this Refund and Cancellation Policy.

Scope of Policy

H5 is a platform offering comprehensive relationship care services, including matchmaking and ongoing relationship support. Once a service is purchased, cancellations and refunds will only be considered under the conditions outlined in this policy.

H5 is not obligated to process any cancellations or refunds that do not meet these terms.

Payment and Refund Mode

  • Refunds will be processed using the same payment method used for the original purchase.
  • Refunds can only be made to the registered person's own bank account or the original payment gateway.

Available Payment Options

H5 accepts payments through the following methods:

  • Domestic and international credit cards (Visa, MasterCard, Amex).
  • Debit cards (Visa, MasterCard).
  • UPI (gpay, phonepe,BHIM, etc...).
  • Netbanking/Direct Debit payments from select banks.

Refund and Cancellation Process

1. Before Service Activation

  • If a cancellation request is received before the service is activated (e.g., the profile goes live or service work begins), a deduction of 5% of the billed amount will apply to cover processing fees.
  • The remaining amount will be refunded within thirty (30) working days.
  • Any transaction charges incurred will be borne by the purchaser.

2. After Service Activation

  • Once the service is activated or H5 has commenced work on the service, no refunds will be issued.
  • Customers may request discontinuation of services by sending an email to info@sameepam.com, but this will not result in a refund.

3. Free Services

H5 offers free services to allow users to explore the platform. If you are satisfied, you may choose to purchase premium services. However, once a subscription is purchased and the premium service is used, no refunds will be issued under any circumstances.

4. Non-Measurable Nature of Services

Our services are inherently designed to cater to complex and subjective aspects of human relationships, such as emotions, preferences, and personal satisfaction. These elements, while deeply important, are intangible and cannot be quantified or measured in the same way as tangible goods or services.

For instance:

  1. Subjectivity of Human Preferences: The success of our services often depends on deeply personal and subjective preferences that vary from individual to individual. What one client may find fulfilling or satisfactory might differ greatly from another's perspective. This makes it impractical to establish a universal standard for evaluating service satisfaction.
  2. Emotional Nuances: Our offerings delve into the emotional aspects of relationships, which are nuanced and dynamic by nature. These emotions and outcomes cannot be assessed in objective terms, such as the amount of time spent on a service or a definitive checklist of deliverables.
  3. Non-Linear Outcomes: The benefits of our services often unfold over time, and their impact might not be immediately apparent. The outcomes are influenced by factors beyond our control, such as individual effort, openness to guidance, and the inherent unpredictability of human interactions.

Because of these unique characteristics, once a client has utilized our premium services, we are unable to issue refunds, regardless of the duration of usage, quantity of interactions, or level of perceived satisfaction. This policy ensures that we can continue to dedicate our resources and expertise to delivering high-quality, personalized support to every client.

We encourage clients to use our free services first to gain a clear understanding of how we work and ensure satisfaction before committing to a premium plan. This approach empowers clients to make informed decisions while acknowledging the unique nature of the services we provide.

5. Termination by H5

  • If H5 terminates your membership due to a violation of our Terms of Service, no refunds will be issued for unused subscription fees.
  • If your account is terminated due to ineligibility or policy violations, no refunds will be processed.

6. Voluntary Termination

If you voluntarily terminate your membership, no refunds will be issued for any unutilized subscription fees.

7. Premium Memberships and Auto-Renewal

  • Subscriptions are automatically renewed until canceled by the user.
  • Cancellations must be made at least 24 hours prior to renewal by contacting customer support or adjusting account settings.
  • Refunds for auto-renewals will not be processed unless explicitly requested before the renewal takes place.

Additional Terms for Specific Payment Methods

1. Apple ID Subscriptions

  • Refunds for purchases made through Apple ID are handled by Apple.
  • Requests must be submitted via iTunes under "Purchase History" or through Apple Support at https://getsupport.apple.com.

2. Google Play Store Subscriptions

Refunds for purchases made through Google Play Store must be requested by contacting customer support with the order number (available in the confirmation email or Google Wallet).

3. Direct Payments

Refunds for direct payments to H5 can be initiated by contacting info@sameepam.com with the necessary transaction details.

Policy Violations and Legal Action

  • H5 reserves the right to investigate and take legal action against violations of our Terms of Service, including:
    • Removing inappropriate or harmful content from the platform.
    • Terminating accounts without refund.
  • Legal action may also be pursued for fraudulent or unauthorized use of our services.

Timeline for Refunds

  • Refunds will be processed within 30 working days from the date of approval.
  • The exact timeline may vary depending on the payment provider and transaction process.

Contact Us

For any questions or concerns regarding this policy or to request cancellations or refunds, please contact us:

Email: info@sameepam.com